Privacy policy
Last updated: 05/09/26
Introduction
Petfolio takes the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our products, or interact with our services (collectively, the "Services"). By using our Services, you agree to the practices described in this Policy.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our business, or our internal practices. Updates will be posted on this page along with a revised date. Where required by law, we will notify you directly of any material changes.
Intellectual Property
All creative elements on the Petfolio platform — including but not limited to designs, illustrations, cover templates, and visual content — are the exclusive property of Petfolio. These works are protected under copyright, design rights, and applicable international intellectual property treaties.
Prohibited Uses
You may not reproduce, distribute, modify, or otherwise exploit Petfolio's designs or content without prior written consent. Unauthorized use may result in legal action, including claims for damages. Suspected misuse can be reported to contact@trypetfolio.com.
Limited License for Buyers
Purchasing a product grants you a personal, non-transferable, non-exclusive license to use the design solely for its intended purpose (for example, personal use in your printed book). No commercial use or redistribution is permitted.
Information We Collect
Information you provide
- Contact details (name, email, billing/shipping address, phone number)
- Order details (products purchased, payment confirmation, shipping instructions)
- Account information (if applicable)
- Customer support communications
Information collected automatically
- Device, browser, and operating system information
- Usage data (pages viewed, clicks, time spent on the site)
- IP address and general location
Information from third parties
- Payment providers (to confirm transactions)
- Analytics services (Google Analytics)
- Advertising platforms (for personalized marketing)
Third-Party Tools We Use
We use the following third-party services to improve your experience, understand site traffic, and send relevant marketing communications:
- Meta Pixel (Facebook/Instagram) — ad tracking and conversion measurement. Privacy policy: https://www.facebook.com/privacy/policy/
- Google Analytics — site traffic and usage analysis. Privacy policy: https://policies.google.com/privacy
- Klaviyo — email marketing, order notifications, and behavioral segmentation. Privacy policy: https://www.klaviyo.com/legal/privacy/notice
These tools may use cookies and collect data such as your IP address, browser type, device information, pages visited, and interactions with our site. Data is processed according to each provider's own privacy policy.
You can manage your cookie preferences at any time through our cookie banner. You can also disable cookies in your browser settings, though this may affect your browsing experience.
For advertising cookies (Meta Pixel), you can opt out of personalized advertising via Your Online Choices or the Digital Advertising Alliance. For analytics cookies (Google Analytics), you can use the Google Analytics opt-out browser add-on.
How We Use Your Data
- To process and fulfill orders, manage payments, shipping, returns, or claims
- To manage your account and provide customer support
- To improve our Services, understand user behavior, and keep our platform secure
- To send marketing communications (only with your consent, where required)
- To detect fraud, prevent abuse, and meet our legal obligations
User-Generated Content
When you share reviews, comments, or other content, you agree that it may be visible publicly. By submitting content, you grant us a license to use, display, and share it as part of our Services.
Data Sharing
We only share your information when necessary:
- With our service providers (payment processing, shipping, IT support)
- To comply with legal obligations (tax, regulatory requests)
- In connection with a business transfer (merger, acquisition, or sale of assets)
We do not sell your personal data to third parties.
Data Retention
We retain your data only for as long as necessary:
- Order and invoice details are kept for accounting and tax purposes, in line with applicable record-keeping requirements
- Account information may be deleted after an extended period of inactivity
Your Rights
Depending on where you live, you may have the right to:
- Access your data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Request a copy of your data (data portability)
- Withdraw your consent for marketing communications at any time
To exercise these rights, contact us at contact@trypetfolio.com. We may need to verify your identity before processing your request.
Children's Privacy
Our Services are not intended for anyone under 13. We do not knowingly collect data from children. If we become aware that we have, it will be deleted promptly.
International Transfers
If you access our Services from outside the country where Petfolio operates, your data may be transferred internationally. We take appropriate steps to ensure an adequate level of protection wherever your data is processed.
Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure. We encourage you to use strong passwords and to report any suspicious activity to us.
Contact
For any questions or concerns about this Privacy Policy, please contact us at:
Email: contact@trypetfolio.com